Privacy Policy

Chapman Ventilation Ltd (hereinafter “Chapman Ventilation” or “us” or “we”) is committed to respecting your privacy and is compliant with EU General Data Protection Regulation (GDPR) 2018. Chapman Ventilation’s Privacy Policy Statement is designed to help you understand how we collect, use and protect your information when you visit our website and when you generally request information on our products and services whether in person, via email, post, telephone or fax.

Our details

Chapman Ventilation, company number 06273275, has a registered office address at 15-20 Woodfield Road, Welwyn Garden City, Herts, AL7 1JQ.

Collection of Personal Information

Chapman Ventilation endeavour to collect and use your personal information only with your knowledge and consent. The use of this information is typically done when you make customer enquiries, register and request product information, place an order, use Chapman Ventilation’s services, submit a job application or when you respond to communications from us.

The personal information that we typically collect includes your name, business and email address, telephone and fax numbers, and any other relevant information that is required and collected via requests or registrations (nature of enquiry/problem).

Once we obtain your data, it is processed and recorded on secure databases, which are only accessible by authorised Chapman Ventilation personnel.

Use of Information

Chapman Ventilation may use your information to process orders; deliver services, products or information; responding to complaints or account enquiries. Chapman Ventilation may also undertake analysis based on past requests or your use of our services and products via post, telephone and other electronic means such as email and on the Chapman Ventilation website (subject always to any preferences expressed by you).

Retention of Personal Information

Personal data is not typically kept for longer than is necessary for the purpose for which it was collected, though this is subject to meeting legal and business data archival requirements.

Disclosure of Information

Chapman Ventilation does not rent, sell, trade or otherwise share your information with any third-party organisations. We may disclose information about you:-

  1. to companies and departments within the Chapman Ventilation group, subject to the terms of this Privacy Policy Statement;
  2. to 3rd party companies supplying services to you on behalf of Chapman Ventilation and
  3. in the event that we undergo re-organisation or are sold to a third party, in which case you agree that any personal information we hold about you may be transferred to that re-organised company or third party for the purposes described herein and subject always to the terms and guidelines of this Privacy Policy Statement.

We may release information when Chapman Ventilation believes, in good faith, that such release is legitimately necessary to:-

(a) enforce or apply the terms of any of our user agreements or

(b) protect the rights, property or safety of Chapman Ventilation, our visitors, or others.

Chapman Ventilation may also be obliged to disclose your personal information to meet any legal or regulatory requirements or obligations in accordance with any applicable law.

SECURITY

WEBSITE SECURITY

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect and hold. We also make sure that any third parties that we deal with keep all personal data they process on our behalf secure.

PAYMENT SECURITY

We do not collect or store credit card details and cannot process payment by credit.

GDPR Rights

You have the rights to request access, correct and update your information, or request deletion. You may also object to the processing of your information, ask us to restrict the processing of your information, or request the portability of your information to another organisation.

You may withdraw your consent at any time. Withdrawing your consent will not affect the lawfulness of any processing that we conducted prior to your withdrawal, nor will it affect processing of your information conducted in reliance on lawful processing grounds other than consent.

You may complain to a data protection authority about our collection and use of your information. For more information, please contact your local data protection authority. Contact details for data protection authorities in the European Union are available here.

Information Commissioner’s Office registration number: ZA110247